As part of its Dawaween project, BBC Media Action and Relief International have opened a network of information centres in Lebanon for Syrian refugees and host communities. Located close to refugee concentrations in North Lebanon and the Beqaa, these 12 drop-in centres – known in Arabic as Dawaween – in addition to two mobile communication units, are designed as safe and welcoming spaces and are equipped with video screens and loudspeakers, free wifi and phone charging, and computer tablets for public use. All the Dawaween film content is available for viewing at the centres, and the app designed specifically for Syrian refugees can be consulted there or downloaded to a smartphone. The centres are staffed by trained personnel who can answer enquiries and offer personalised advice. The centres are also suitable for holding community meetings and events – we encourage NGOs and other aid partners to make use of them. Please watch the introductory video on this page, and contact us for further information.


RI has worked in Lebanon for two decades, giving it a nuanced grasp of the country’s needs and a strong relationship with local communities. Arriving in 2006 during the July War, a 34-day conflict, Relief International began operations by distributing humanitarian aid. RI grew its commitment by creating economic opportunities, partnering with more than 130 municipalities to establish small businesses and build overall economic health.

But since 2012, all of RI’s efforts have focused on the crisis facing Syrian refugees and the Lebanese communities that host them ensuring social stability within its existing programming.

With four offices and roughly 50 field staff, RI’s work in Lebanon was multi-faceted providing multi-sectoral relief nationwide in more than 300 locations for the Host and Refugee communities. This in partnership with more than 10 Local NGOs and BBC Media Action through 12 Communication Hubs known as ‘Dawaween’ whereby RI builds resilience to the existing vulnerable communities through capacity building activities conducted within its ‘Dawaween.’